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Application Management

The application management layer cuts across all software engineering activities listed above. SUNHERALEX takes complete ownership of the outsourced suite of applications as per the agreed scope and manages the support. This typically involves transition management, project management, proactive risk and scope change management, quality management, SLA management etc. Key software include the following:
a) IBM Tivoli Suite (TSM) - Tivoli Storage Management Solution b) IBM Lotus and Domino – Messaging and Collaboration Solution c) IBM Cognos and Business Analytic Solution d) IBM Web sphere ESB – Enterprise Service Bus Integration Solution e) IBM Monitoring and Scheduling software Solutions f) Libelle Data Replication Solution g) Oltaro Backup and Disaster Recovery Solution, h) Oracle E-Business Suite 12 i) Sage ERP, Payroll, CRM Software Solutions j) Citrix Connectivity Technology Solutions. k) VMware Software Solution. l) Oracle Software and Services


At SUNHERALEX we have a long track record of being able to solve our clients technology challenges. We have successfully completed applications work for many clients within various business sectors such as the Financial Services, Manufacturing, Agriculture, Production and Healthcare.Our aim is to create truly world-class global organization. At SUNHERALEX we have transformed our business to keep up with the astonishing speed at which Information Technology evolves by offering our clients a an end-to-end application deployment service from requirements gathering stage to application deployment, end-user training and production support.

- Development plans that specify architecture and implementation plan based on a status review and Original Equipment Manufacturer (OEM) standard in the preliminary stage.
- Supply, installation, configuration and successful deployment of application.

– Changing or enhancing software and hardware to meet our clients needs in the post-rollout phase of an application

–Our Application Support Analysis are charged with responding to and resolving customer issues by providing first, second, third line and on-call support to our client. Various levels of on-call support is available and range from Gold(24x7x365) to Silver and Bronze support.

– Replacing, migrating and integrating legacy or bespoke systems with commercial off the shelf products.