48 Jamhuri Street , 1st Floor Capital Building
+255(22)2110951
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We use an adult learning approach, whereby participants share knowledge and guide one another using their own organisations/projects. It is a participatory training approach focusing on specific organisational needs and participants expectations. Where necessary to include plenary discussions together with practical training methods such as syndicate group discussion, case studies, brainstorming, role play and practical exercises (a minimum of 30 minutes in each session) tailor-made to meet the participants’ identified critical areas of need and facilitate knowledge transfer. We also use training aids and equipment including flip chart board, white magnetic board, and multimedia projectors.

Our ICT strategy management training evolve around the fact that too often, managers are so involved in responding to crises or playing catch-up that they concentrate all their energy on crisis management and short-term tactics. In order to raise the level of organizational effectiveness and become innovative, managers can no longer afford to leap into tactical action in response to every problem. One of the traits of an innovative leader is the ability to formulate a vision for achieving strategic advantage. In this workshop, participants will focus on identifying their values, vision and mission and explore the benefits of developing strategic thinking in responding to a changing environment. They will also learn to assess their internal and external environments, develop goals and tactics to implement the strategic vision, formulate action and communication plans, and monitor progress.
Our ICT Strategic Management Training therefore helps participants to develop reliable and effective strategic planning and management tools according to the latest business development methods. Our training is oriented towards leading participants to serve the particular ICT management needs /environment that contributes to market competitiveness or value addition. It is a 6 days programme phased in 3 phases to enable participants to make research with the support of a facilitator:
Phase 1:
 ICT Performance or Status Review
 Choice of Strategic Direction
 Vision and Mission Formulation
Phase II
 Setting Strategy Targets (outcomes/objectives, outputs and KPIs)
 Preparation of Work Plans and Budget, Projecting Capital Investment and expected returns
Phase III
 Choice of Implementation Arrangements and Means of Implementation
 Reporting, Monitoring and Evaluation Frameworks
 Assessment of strategic financial achievements/advantages/constraining factors in ICT improvement

Our ICT project management training evolves around the fact that many organisations fail to distinguish between major ICT activities, programmes and projects. ICT Project are also affected by the fact that most organisations regards ICT as investment implementation is also affected by the fact that some projects themselves have small organisation structures created for specific period thus developing some autonomy within organisation which limit their monitoring and performance management, particularly in assessing the overall impact of the project on organisational performance.
Our training intervention is intended to enable organisations to bring strategic and projects/programmes goal coherency within the organisation while at the same time enabling development of a clear distinction between programme/projects and major activities. We provide a global view and specific practices for the planning, monitoring and control processes. It highlights the important steps to be accomplished beforehand as well as the peripheral aspects of the project execution. It will assist project coordinators and team members in detecting problems or possible overruns early on in the execution by using clear project status reports.
Our training is oriented towards the development and the implementation of practical tools for operational planning, activity programming, budgeting, as well as efficient monitoring and control of project activities using project management software such as MS Project with appropriate modules for online communication. The programme shall be provided in phases with interim monitoring to enable actors to apply the basic principles of project management effectively and minimise project risks and cost overruns through enabling alignment of projects with organisational structures, processes and resources. This is a 10 days training that combines training and practice in respective sections or departments in the organisation as follows:  The concept of project and program management
 Project proposal writing and reporting
 Project leadership and team building
 Participatory project planning (including Logical Framework Approach)
 Project risk management including tools for risk analysis and mitigation strategies
 Project Implementation ( including resource allocation, WBS and scheduling)
 Project monitoring ,evaluation and control
 Project coordination, communications and documentation
 Project completion, closure, handing over and results/impact assessment

Our ICT Administration training evolves around the fact organisation invest highly in system development but not in the administration. Managing enterprise systems and large networks is not an easy without mastering a number of different tools and skills. System administration has a number of various tasks including but not limited to configuring and maintenance of enterprise systems, managing access controls, resources, applications, network services, database services, email, network addressing and security. We therefore offer a wide range of IT courses and certification programmes delivered by expert instructors through several modes of learning. Our training empowers system administrators to master everything, ranging from controls handling and Application Development to database services, network management and Security administration.
We understand that tackling every issue related to system administration, it is critical to be an expert in the domain. For all IT professionals who have to deal with enterprise system issues on a regular basis, it is highly beneficial to go through the related IT certifications. ICT Project are also affected by the fact that most organisations regards ICT as investment implementation is also affected by the fact that some projects themselves have small organisation structures created for specific period thus developing some autonomy within organisation which limit their monitoring and performance management. We, have handpicked the most important system administration courses that are not only globally recognised but are also required to validate the knowledge of system administration gained by learners. A bunch of courses in the system administrations include Microsoft, Oracle, VMware, Red Hat, and LPI depending on eligibility criteria.
Our training intervention is intended to enable Administrators to ensure that systems are updated and operate to suit the needs of the organisation at an optimum cost. It also enables administrators to deal with uncertainties in system environments thus reducing unnecessary organisations costs.

A lot of organizations fail to plan on how to address gaps in their system capacities, as a result they fall in trap of being driven by vendors or dealing with emergencies or disasters resulting from system failures. It is important that all system managers are able to develop appropriate mechanisms that ensure regular system audit/investigations or performance reviews and develop proactive plans that address gaps optimizing available opportunities. SUNHERALEX identifies lack of skills for an inbuilt an KPI monitoring systems, investigation/ performance review and analysis, evaluation and how to use the same in development of appropriate investment plan/decisions for improvements.
SUNHERALEX training therefore focuses on the following:
• Relationship between information systems (IS) performance and business using basic concepts for IT/IS management,
• Organizational, business and strategic issues surrounding IT/IS,
• Analyzing and evaluating realistic strategic IT/IS issues in practice.
• Fundamental system review, audit and performance control and security skills including how to plan, conduct and report on information systems audits, evaluate organizational structures, policies, practices, and processes, evaluate and conduct reviews of the acquisition, development and implementation of information systems
• The principles and practices underlying information systems operations, maintenance and service management as well as evaluation of organizations’ policies, standards, procedures, and controls in order to protect information assets.
Our training is intended to create awareness and provide basic skills on how to review system performance, identify gaps and design a proactive improvement plan.